My Experience with Webill Health: Solving PT Billing Errors

Running a physical therapy clinic means wearing many hats—therapist, manager, and sometimes reluctant billing expert. For the longest time, I thought we were doing just fine with our in-house billing process. But then the red flags started piling up: denials, delayed payments, and confusing errors that we couldn’t always explain.

That’s when I decided to bring in Webill Health—and they helped us turn a frustrating billing situation into a smooth, reliable system.

The Problem: Billing Errors Were Holding Us Back

We weren’t completely in the ICD-10 Coding Errors dark, but it became obvious that something wasn’t working right. We kept seeing:

• Claims returned with vague denial codes

• Incorrect use of CPT codes and modifiers like GP and 59

• Errors in timed code documentation and unit calculation

• Repeated payment delays from both commercial and Medicare plans

• Hours wasted on rework, resubmissions, and appeal letters

It wasn’t just frustrating—it was costing us real money. At one point, nearly 20% of our claims were either denied or delayed, and we didn’t always understand why.

Why I Turned to Webill Health

I’d heard about Webill Health from another clinic owner who’d gone through something similar. They spoke highly of Webill’s experience with rehabilitation billing and how the team not only fixed their claims but also taught them how to prevent mistakes.

After a free consultation and a thorough billing audit, it was clear: Webill knew what they were doing. And more importantly, they understood physical therapy billing specifically—not just general medical coding.

What Webill Health Did Differently

✅ Comprehensive Billing Review

Webill started by auditing three months’ worth of claims. Within days, they identified patterns—modifier errors, incorrect use of evaluation codes, and issues with documentation not matching billed services. They gave us a report that clearly laid out what was wrong and why it mattered.

✅ Correcting Modifier Mistakes

One of the biggest issues was modifier misuse, especially with Modifier 59. We were applying it when it wasn’t needed and missing it when it was. Webill explained the differences between 59 and the more specific X-modifiers, helping us get it right going forward.

They also caught missing GP modifiers and helped us stay compliant with payer-specific rules.

✅ Training and Education

Rather than just fixing errors behind the scenes, Webill trained our team. Our therapists and billing staff received one-on-one support to improve how we documented services, used CPT codes, and calculated units for timed codes.

We weren’t just outsourcing billing—we were getting smarter as a practice.

✅ Proactive Claim Scrubbing

Now, before a claim goes out the door, Webill’s system checks it for coding, modifier, and documentation accuracy. That’s dramatically reduced our rejection rate and helped us submit clean claims from the start.

The Results: Real, Measurable Improvement

In just the first 90 days, we saw:

• A drop in denial rates from 18% to under 5%

• Faster payments, with average reimbursement time cut by over 30%

• More consistent cash flow and fewer month-end surprises

• Fewer patient billing complaints and less staff time spent on appeals

Best of all, I now have visibility into our revenue cycle—and I finally feel confident that our billing is not only correct but compliant.

What Makes Webill Stand Out

Plenty of billing companies promise results, but Webill delivered. What really stood out was their:

• Expertise in PT billing – not just general medical billing

• Transparency and reporting, so I always know where we stand

• Responsiveness – they treat you like a partner, not just a client

• Commitment to long-term success, not just short-term fixes

Final Thoughts

Billing mistakes are easy to miss, but they can have a huge impact on your bottom line. If you’re a PT clinic owner like me and you’re seeing denials, delayed payments, or just don’t feel confident in your billing process, I highly recommend Webill Health.

They didn’t just clean up our billing—they helped us build a stronger, more reliable system that supports the growth of our practice.